福岡市交通局

HOW TO USE

SUBWAY INFORMATION SERVICE

For inquiries about fares, schedules, lost & found, etc.

address Subway Helpline Tenjin station east entrance 092-734-7800 (8:00~20:00 daily,including holidays)

Foreign Language Services

Telephone interpretation services (14 languages) are available at all subway station customer service counters, and can assist with a wide range of questions. Please feel free to take advantage of this complimentary service.

Service Hours

8:00 - 20:00 (seven days a week)

System

a. At the station counter: the customer and station staff are able to communicate through an interpreter over the phone, by passing the receiver back and forth. This service is free of charge.
b. By calling the call center: the customer and station staff are able to communicate through an interpreter, using a three-way conference call.

service_info Passenger Service
address service_info

FINDING THE ENTRANCE TO A SUBWAY STATION

Subway Entrances

fukuoka city subway logo station number station logo

The Fukuoka City Subway logo, station number, and station logo can be found at every subway entrance.

Purchasing a ticket

ticket vending machine

・Ticket vending machines are available in all stations.
Press number01 for English.

・Fare buttons illuminate according to the sum of money inserted into the slot number02.
Machines do not accept ¥1 or ¥5 coins.

・Find your destination on the overhead map and confirm the printed fare. Press the corresponding 'fare' button number03.

*To buy a child ticket, press number05. To buy a 1 day pass, press number06,
then press number03 (the fee selection button).

*To use the JR Chikuhi Line or the Nishitetsu Kaizuka Line, first press button number07 (the line selection button), then press butto number03 (the fee selection button).

・When finished, be sure to collect your ticket and change from the tray number04.

Using the automated ticket gates

  • ticket gateAutomated ticket gate
  • IC card readerIC card reader for HAYAKAKEN

Passenger tickets (regular ticket, day pass)
Insert your ticket into any automated gate. Upon successful validation, the gate will open. Don't forget to retrieve your ticket at the other end.

"HAYAKAKEN" IC cards
Firmly press the "HAYAKAKEN" card against the card reader and the gate will open.

Introduction video

The video can be viewed at:Official YouTube channel of Fukuoka Convention & Visitors Bureau.
How to take the Fukuoka City Subway.

BOARDING THE SUBWAY TRAIN

BOARDING THE SUBWAY TRAIN

Please confirm your destination and platform by checking the destination and departure times displayed on the information boards found on the concourses and platforms. Trains going to Fukuoka-kuko and Kaizuka stop at the same platforms between Meinohama Station and Tenjin Station, so be careful not to get on the wrong train. The last station is also displayed on subway cars.

Passenger Guidelines

  • Avoid using cell phones inside subway cars

    Avoid using cell phones inside
    subway cars

  • For your safety, do not rush onto subway cars

    For your safety, do not rush
    onto subway cars

  • Please use seats considerately

    Please use seats
    considerately

  • Do not shout or make unnecessary noise

    Do not shout or make
    unnecessary noise

矢印